There's a scene between Tom Hanks and Meg Ryan in the movie "You've Got Mail" that I can't help but think of. As Kathryn Kelly (Meg Ryan) is struggling with her business and knowing all the years and memories of business with her mom is coming to an end, Joe Fox (Tom Hanks) tells her to remember, "It's not personal. It's business." That scene has come to mind so many times this year because to...

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